For Policies and Returns click HERE.
PROCESSING + COST
Flourishing Fibers is located in Los Angeles, California and ships globally. For all domestic orders I use FedEx services unless specified in the item listing. For all international orders I will either use FedEx or USPS International mail. Shipping cost does not include additional international postal fees such as customs and/or duty taxes. Additional postal service fees are not the responsibility of Flourishing Fibers and will need to be paid by customer.
Your piece will ship once payment has cleared, usually within 3-4 business days. Tracking information will always be provided unless shipping first class USPS. I cannot guarantee that any package will be delivered by any specific date.
All items will be shipped to the address provided by the buyer during checkout. I cannot be responsible for packages shipped to the wrong address buyer supplied. If you believed you made a mistake when checking out please contact me right away before package is shipped out.
Please be aware that shipping overseas from the US can take up to 30 business days. All customs, duty and additional fees that may be incurred are the responsibility of you the buyer. I cannot be held responsible for loss or damage resulting from your package's processing through customs regulation system. All packages will be classified as 'merchandise.' I will not mark international packages as gifts. That is illegal, so please don't ask.
LOSS + DAMAGES
I’m so sorry but I cannot be held responsible for the loss or damage of items while in transit. I know that sucks to hear but I’m a small business making one of a kind pieces and cannot afford to correct postal mistreatments and mistakes.
ESTIMATED DELIVERY TIMES
These delivery times are only estimates.
United States : 5-8 business days
Europe : 15-45 business days.
Other Countries: 15-60 business days
All deliveries can be affected by many circumstances beyond my control including, but not limited to customs delays, long distances, weather and foreign holidays.