FAQ
Orders + Shipping
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All prices are in U.S. dollars and all major credit cards, PayPal, and Apple Pay are accepted. Payment in full is expected before the item can be shipped.
Sales tax will be automatically added to applicable orders.
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Unfortunately, I can not offer refunds/returns once an item has shipped. Exchanges for damaged goods will be handled case by case. See next question for more info on damaged goods.
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If you received your order and discover that something is damaged, please contact me right away at sara@flourishingfibers.com to work on a solution together.
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When your order ships, you will receive an email notification that contains your order and tracking number.
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If your order has not shipped, just contact me with your correct address to make the change. If it's already been shipped and returned to me, I will ask you to cover for reshipping.
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Yes, all international orders are done through my Etsy shop. If you see an item in stock, please CONTACT me for a custom Etsy listing. In your email, please provide your name and item names with quantities. I will send you a link to complete your purchase.
Etsy will give you your shipping cost.
Because I have a limited number of inventory for most of my products, there is a 2-hour time limit on the listing. The listing will be taken down if payment is not made within that time frame.
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I try to process orders the same or the next day. But sometimes life gets in the way and I need an extra few days. Orders should not take longer than 3-4 days with the exception of pre-orders. Pre-orders will have a specific date range when orders will begin to be shipped.
If you have a tight deadline or special circumstance regarding your order please leave a note at check out and I will do what I can to accommodate your schedule.
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Yes, simply leave a note at check out saying it's a gift and no receipt will be included in the package. If you would like for me to write a message also leave the requested message in the note field at check out.
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Gift cards are e-cards, no physical card will be issued. An email to the recipient will be required at check out. Once payment has been submitted, the recipient will receive an email immediately after with e-card codes to use. E-cards do not expire.
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Immediately after checkout, you will receive an email to download your PDF file(s). You will have 24hrs to download your files after purchase. If for whatever reason you miss that time window please contact me with your order number and I will resend you a new link.
Kits
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Each kit is different. The kit product description will list what's included and the materials used.
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Wood kits will most likely require additional tools and supplies. But no need to worry, those tools and supplies are usually very basic like screwdrivers and glue, which can be found easily and affordably. The kit product description will list additional tools and supplies needed to complete your kit.
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My kits are all beginner-friendly. The wood kits come with the design engraved into the wood and include written and video instructions to guide you through the stitching process. If you are an experienced stitcher you can modify the stitches and colors to make the project more challenging.
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You want to avoid displaying your wood embroidery piece in any damp/wet location. And just like any art piece, you will want to also avoid direct sunlight to avoid color discolorations. Only light dusting is needed.
Domestika Course
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Click HERE to watch my course trailer, read the synopsis, and enroll.
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Yes, but all questions or comments for the course need to be submitted via the course forum. The course is set up as a virtual classroom and everyone can benefit from the questions submitted. So, head on over and I’m sure to respond as soon as possible.
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I’m sorry you didn't find my course interesting or informative. To cancel or request a refund please visit the help page for Domestika. They will be able to help you.
About
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Please click HERE to visit my wholesale inquiry page for more information.
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I’m located in Inglewood, California, and no, sorry. My shop is online only.
But I am expanding my business to include wholesale orders and hope to have retailers where you will be able to see my products in person.
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No, sorry. My workshop is my garage and I don't feel comfortable sharing my home address.
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Feel free to contact me via the CONTACT page, or email me at sara@flourishingfibers.com.
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The best way is to sign up for my newsletter by clicking HERE. I hate junk mail too and I promise I only send out emails when there's news to share.
Subscribers get a big perk by being the first to get notified of any updates. Many times new releases or restocks tend to sell out before I make the news public in other forums. Plus, you will only find sales and discounts via my newsletters.